SHIPPING POLICY
Last updated: 20 September 2026
At Wellivea, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through wellivea.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details and prepare your order for dispatch.
Business days are Monday to Friday, excluding UK public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may occasionally vary due to carrier delays, customs checks, busy promotional periods, public holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Wellivea products may be shipped directly from one of our trusted suppliers or fulfilment partners.
Instead of sending a product to us first and then forwarding it to you, your order may be dispatched directly from the relevant fulfilment location to your delivery address.
This means that some parcels may be dispatched from outside the United Kingdom, including from China.
We use this fulfilment model to reduce unnecessary handling and help get your order moving as efficiently as possible.
Shipping Carriers
We offer free standard shipping across the United Kingdom.
Depending on the product, fulfilment location and delivery address, different delivery partners may be involved in transporting your parcel.
Final delivery within the United Kingdom may be handled by Royal Mail or another local delivery partner, depending on the shipment.
Where tracking is available, tracking information will be provided after your order has been dispatched.
Shipping Costs
Standard shipping is free for orders delivered within the United Kingdom, unless clearly stated otherwise at checkout.
Any additional shipping options or charges, where applicable, will be shown before you complete your purchase.
Multiple Parcels
If your order contains more than one product, items may occasionally be shipped separately.
This can happen when products are fulfilled from different locations.
If this occurs, you may receive more than one parcel and more than one tracking update.
You will not be charged additional standard shipping fees because your order has been divided into separate shipments.
Incorrect Shipping Details
Please make sure your delivery information is complete and correct before placing your order.
If you notice an error after ordering, please contact us as soon as possible:
We'll do our best to help. However, once an order has entered processing or has already been dispatched, we may no longer be able to change the delivery address.
Wellivea cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided.
Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation, as carriers may need time to scan and update the parcel in their system.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact:
Please include:
- Your full name
- Your order number
- The email address used to place your order
We'll review the available shipping information and help you with the next steps.
Occasional delays can occur during particularly busy periods, UK public holidays, severe weather or carrier disruptions.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check:
- With other members of your household
- Around your property or designated safe place
- With nearby neighbours
- With the relevant local delivery service
If you still cannot locate your parcel, please contact:
We'll review the available information and assist where possible.
Damaged Parcels
If your parcel arrives visibly damaged or the product inside has been damaged during transport, please contact us as soon as possible.
Email:
Please include your order number and clear photographs of the product and packaging so our team can review the situation.
Questions?
For any questions about shipping, delivery or tracking, please contact: