TERMS OF SERVICE
Last updated: 20 September 2026
Welcome to Wellivea.
These Terms of Service apply to your use of wellivea.com and purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority applicable to you, or that you have permission from a parent or guardian where required.
You must not use our products or website for any illegal or unauthorised purpose.
Product Information
We do our best to display product descriptions, specifications, dimensions, materials, images and other information as accurately as possible.
However, product appearance may vary slightly depending on your device, screen settings, lighting or minor manufacturing differences.
Product descriptions, availability, specifications and prices may be updated where necessary.
Wellivea products are intended to provide practical everyday support, comfort and assistance. They are not intended to replace professional medical advice, diagnosis or treatment.
If you are unsure whether a product is suitable for your personal circumstances, please seek appropriate professional advice before use.
Product Safety
Please read and follow any instructions, warnings or usage information supplied with a product.
Before using a Wellivea product, you should check that it has been assembled or installed correctly where applicable and that all parts are secure.
Do not use a product if it appears damaged, defective, unstable or incomplete.
If you believe there may be an issue with a product, please stop using it and contact us:
Pricing
All prices on Wellivea are displayed in British pounds (£ GBP) unless clearly stated otherwise.
We reserve the right to correct genuine pricing, product information or availability errors.
If an order is affected by an obvious pricing or product listing error, we may contact you to resolve the issue or cancel the affected order and provide an appropriate refund.
Orders
When placing an order, you agree that the information you provide is accurate, current and complete.
After placing your order, you will normally receive an order confirmation by email.
An order confirmation does not necessarily guarantee acceptance where there is an issue involving:
- Payment
- Product availability
- Pricing
- Delivery information
- Suspected fraudulent activity
- Incorrect or incomplete order information
Refusal or Cancellation of Orders
We may refuse, cancel or limit an order where reasonably necessary.
This may include:
- Incorrect customer information
- Payment problems
- Suspected fraudulent activity
- Product availability issues
- Pricing or listing errors
- Unusual order activity
- Delivery restrictions
If we cancel an order after payment has been taken, an appropriate refund will be issued to the original payment method.
Shipping
Shipping and delivery times are estimates.
Please read our Shipping Policy for information about processing times, estimated delivery, tracking and fulfilment.
Some orders may be dispatched directly by suppliers or fulfilment partners located outside the United Kingdom, including China.
Returns and Refunds
Returns, refunds and exchanges are handled in accordance with our Returns and Refund Policy.
Wellivea offers a 30-Day Money-Back Guarantee, subject to the conditions described in that policy.
Nothing in these Terms is intended to remove or restrict statutory consumer rights that apply to your purchase.
Payment
We accept the secure payment methods displayed at checkout.
These may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
By submitting payment information, you confirm that you are authorised to use your selected payment method.
Account Information
You agree to provide current, complete and accurate account, billing and shipping information when placing an order.
If you create an account on wellivea.com, you are responsible for keeping your login information secure.
You are responsible for activity carried out through your account unless otherwise required by applicable law.
Acceptable Product Use
Wellivea products should only be used for their intended purpose and in accordance with the information provided with the product.
You should not:
- Modify a product in a way that could affect its safety
- Use damaged or defective products
- Exceed stated weight, size or usage limits where applicable
- Ignore installation or safety instructions
- Use a product in circumstances for which it was not designed
Where a product is intended to provide support, stability or assistance, users should exercise appropriate care and judgement during use.
Website Content
Unless otherwise stated, content on this website, including text, graphics, logos, product descriptions, images and website layout, belongs to Wellivea or the relevant content provider.
Content may not be copied, reproduced, distributed or used without appropriate permission.
Product Reviews and Customer Content
If you submit a review, photograph, comment or other content to Wellivea, you confirm that the content is accurate to the best of your knowledge and does not infringe the rights of another person.
We reserve the right to remove content that is unlawful, abusive, misleading, inappropriate or unrelated to the relevant product or service.
Prohibited Use
You must not use our website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit viruses, malware or other harmful code
- To improperly collect personal information belonging to others
- To interfere with website security or performance
- To submit deliberately false or misleading information
- To attempt unauthorised access to our systems or services
Third-Party Tools and Links
Our website may provide access to third-party tools, services or links.
These may include payment providers, delivery services, analytics services or other platforms.
We are not responsible for the content, availability, services, privacy practices or policies of independent third-party websites or services.
Accuracy of Website Information
We make reasonable efforts to keep information on wellivea.com accurate and up to date.
However, occasional errors or omissions may occur.
We reserve the right to correct errors, inaccuracies or omissions and to update information where reasonably necessary.
Limitation of Liability
To the maximum extent permitted by applicable law, Wellivea will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.
Nothing in these Terms affects your applicable statutory consumer rights.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal requirements.
Updated Terms will be published on this page.
Your continued use of the website after changes are published will be subject to the updated Terms where permitted by applicable law.
Contact Us
For questions about these Terms of Service, please contact:
Wellivea
Email: info@wellivea.com
Website: wellivea.com