CONTACT INFORMATION
CONTACT INFORMATION
Last updated: 20 September 2026
This page provides contact information for Wellivea.
Store Details
Store name: Wellivea
Website: wellivea.com
Customer support: support@wellivea.com
Customer Service
If you have a question about an order, delivery, return, payment, product compatibility or anything else relating to your experience with Wellivea, our customer care team is here to help.
You can contact us at:
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number, where applicable
- The email address used for your order
- A clear description of your question or issue
- Photographs or videos if your message relates to a product issue
Opening Hours
Our customer care team is available:
Monday to Friday: 9:00 am to 5:00 pm
Saturday: 10:00 am to 4:00 pm
Sunday: 10:00 am to 4:00 pm
All opening hours are based on UK local time.
Response Times
We do our best to respond to every customer as quickly as possible during our opening hours.
During particularly busy periods, promotional events or UK public holidays, responses may take a little longer than usual.
Our Customer Care Approach
At Wellivea, we believe good customer service should be clear, personal and helpful.
Our products are designed to make everyday activities feel easier, safer and more comfortable. We understand that choosing the right product for yourself, a parent, grandparent or loved one can sometimes raise questions.
Whether you would like more information before placing an order or need help with a product you have already received, please get in touch with our team.
We will always do our best to provide clear information and help you find the most suitable solution.
Product Questions
If you are unsure whether a Wellivea product is suitable for your needs, please contact us before ordering.
Where possible, include relevant information such as the product you are interested in, the intended use and any compatibility questions you may have.
Please note that Wellivea does not provide medical advice. Our products are intended to provide practical everyday support and should not be considered a replacement for professional medical advice, diagnosis or treatment.
Important Notice
Information provided on the Wellivea website is intended for general shopping, product and informational purposes.
We make reasonable efforts to keep our product descriptions, instructions and other website information accurate and up to date, although occasional errors may occur.
If you notice something that does not appear correct or would like clarification about any information on our website, please contact: