FREQUENTLY ASKED QUESTIONS

Last updated: 20 September 2026

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

These delivery times are estimates and may occasionally vary due to carrier delays, busy periods, UK public holidays, customs checks or other circumstances outside our control.

Where Is My Order Shipped From?

Some Wellivea orders are dispatched directly from our trusted suppliers or fulfilment partners.

Depending on the product and availability, this may include fulfilment locations outside the United Kingdom, including China.

This allows us to avoid unnecessary additional handling before your order begins its journey to you.

Do You Offer Free UK Shipping?

Yes.

Wellivea offers free standard shipping across the United Kingdom.

Final UK delivery may be handled by Royal Mail or another local delivery partner, depending on your shipment.

Can I Track My Order?

When tracking is available, we'll provide the relevant tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch, as carriers may need time to scan and update your parcel.

Do You Offer Returns?

Yes.

Purchases from Wellivea are covered by our 30-Day Money-Back Guarantee.

Please contact us within 30 days of receiving your order:

info@wellivea.com

How Do I Start a Return?

Email:

info@wellivea.com

Please include:

Your full name
Your order number
The email address used for your order
The reason for your return
Clear photographs or videos if the product is damaged, faulty or incorrect

Please wait for our return instructions before sending anything back.

Who Pays for Return Shipping?

For change-of-mind returns, unwanted products or products ordered incorrectly, the customer is generally responsible for return shipping costs.

Depending on the product, your approved return address may be with a supplier or fulfilment partner outside the United Kingdom, including China.

Your applicable statutory consumer rights are not affected.

When Will I Receive My Refund?

Once an approved return has been received and confirmed, we'll process the applicable refund to your original payment method.

Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

What If My Product Is Faulty, Damaged or Incorrect?

Please contact us as soon as possible:

info@wellivea.com

Include your order number, a clear description of the issue and photographs or videos showing the problem where possible.

Our customer care team will review the situation and help you with the next steps.

If you believe a product is damaged, unstable or unsafe to use, please stop using it until the issue has been reviewed.

How Do I Know If a Product Is Suitable for Me?

Each Wellivea product page includes information about the product, its intended use and relevant features.

If you're unsure whether a product is suitable for you or someone you're purchasing for, please contact us before ordering:

info@wellivea.com

Please note that Wellivea does not provide medical advice. Our products are designed to provide practical everyday support and should not replace professional medical advice, diagnosis or treatment.

Are Wellivea Products Only for Older People?

No.

While many of our products are particularly useful for older adults, they may also be suitable for people with limited mobility, people recovering from an injury or procedure, pregnant women, carers and anyone who could benefit from additional everyday support.

Please check the individual product information before use.