PAYMENT POLICY
Last updated: 20 September 2026
At Wellivea, we want checkout to be simple, clear and secure.
Accepted Payment Methods
We accept the secure payment methods displayed at checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
The exact payment options available to you will be displayed during checkout.
Secure Checkout
Your payment information is processed through secure payment providers.
Wellivea does not store your full card details.
We use established payment systems to help protect your personal and payment information throughout the checkout process.
Payment Authorisation
By placing an order through wellivea.com, you confirm that you are authorised to use the payment method selected during checkout.
If your payment is declined, cannot be authorised or is otherwise unsuccessful, your order may not be processed.
In some cases, your bank or payment provider may carry out additional security checks before approving the transaction.
Currency
All prices on our UK store are displayed in British pounds (£ GBP).
If your payment method or bank account uses another currency, your bank or payment provider may apply currency conversion fees or other charges.
Any fees charged independently by your bank, card issuer or payment provider are the customer's responsibility.
Payment Confirmation
Once your payment has been successfully processed, you should receive an order confirmation using the email address provided during checkout.
Please check that your email address is entered correctly when placing your order.
If you believe you have been charged but have not received an order confirmation, please contact our customer care team before placing another order.
Payment Issues
If you're experiencing a problem during checkout, please check that:
- Your payment information has been entered correctly
- Your billing information matches the details held by your bank or card provider
- Your payment method has sufficient funds or available credit
- Your bank has not blocked or declined the transaction
You may also need to contact your bank or payment provider for further information.
If you still need help, please contact:
Contact Us
For questions relating to payments or checkout, please contact: